New 2022 Realistic Free Oracle 1Z0-1064-21 Exam Dump Questions and Answer
1Z0-1064-21 Practice Test Engine: Try These 78 Exam Questions
NEW QUESTION 31
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Whichoption allows the customer to address the problem, so that all users can get articles in their native language?
- A. Modify the original base locales of the articles to match the target language.
- B. Enable new locales for the languages to be used and provision designated users to translate the articles.
- C. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
- D. Deploy the Auto-Translate option on existing articles andturn on the "auto-Translate new articles" feature.
Answer: B
NEW QUESTION 32
Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?
- A. Verify that Eligible for Service is selected on the product item.
- B. Validate that AllowDuplicate is selected on the product item.
- C. Validate that the product item is active and published.
- D. Verify that Root Catalog is selected on the product groups.
Answer: C
NEW QUESTION 33
Which two options are true about reporting on milestones?
- A. No standard reports onmilestones are provided.
- B. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
- C. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
- D. Administrator-defined milestone data is not included in Analytics.
Answer: C,D
NEW QUESTION 34
You need to extract all service Request (SR) data from your Engagement Cloud site fromthe last 12 months.
Identify two valid approaches to get this large volume of data.
- A. You must retrieve large volumes of data through a REST API endpoint.
- B. You can download large volumes of SR data from theAnalytics interface.
- C. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
- D. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
Answer: B,D
NEW QUESTION 35
Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?
- A. Easy to Search: Knowledge Articles content and Service Request contextcan be used together to recommend the best Knowledge Articles to an agent.
- B. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
- C. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
- D. Shared Acrossthe Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
- E. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
Answer: A,D,E
NEW QUESTION 36
If you want to disable the ability to delete activities for all users, what action should you perform?
- A. Remove the users of the roles who have the "delete activities" access.
- B. Remove the "delete activities" privilege from all the roles for users who have this access.
- C. Remove the "delete activities" role from all the users who have this role.
- D. Remove the "delete activities" button from all pages used by the users who have this access.
Answer: A
NEW QUESTION 37
Which two statements are true regarding the Audit History tab of a Service Request?
- A. It is searchable by date range, username, event type, event severity, and event duration.
- B. It is enabled by default.
- C. It is exportable to Excel.
- D. It is available only toauthorized administrators.
- E. It allows users to save searches for later reuse.
Answer: B,E
NEW QUESTION 38
In which three situations can default coverage be applied?
- A. for a specific SR category
- B. to a specific customer account
- C. for a specificSR status
- D. for a specific period of time
- E. globally, to all service requests that do not have any other coverage
Answer: A,D,E
NEW QUESTION 39
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.
- A. No default coverages are set up.
- B. Entitlement rules are not valid for the service request.
- C. The scheduledprocess has not been set up.
- D. The Starts When criteria of the milestones is not True.
Answer: A,C,D
NEW QUESTION 40
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?
- A. It is configured exclusively via the Engagement Cloud Security Console.
- B. It does not require matching passwords between Engagement Cloud and DCS.
- C. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
- D. It enablesanonymous users to search the DCS knowledge base.
Answer: A,D
NEW QUESTION 41
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a newcatalog.
What are two advantages of creating a new service catalog instead of using an existing one?
- A. allows use of a simpler hierarchy
- B. requires less work and effort
- C. allows you to use the same product hierarchy as sales
- D. allows the display of a product hierarchy specifically for service purposes
Answer: B,C
NEW QUESTION 42
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.
- A. It requires proper permissions to use the tools and additional permissions to edit the desired object.
- B. In includes a preview option for all standard and custom object pages.
- C. It allows edits to dashboard pages.
- D. It requires the use of a sandbox to modify the fieldsassociated with standard and custom objects.
Answer: D
NEW QUESTION 43
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is somestandard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {#
#SR0000003056# #}"
Which statement is true?
- A. You can eliminate part of the standard message, butcannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
- B. You can completely eliminate the standard text appended by editing the message:
SVC_EMAIL_ACK_FOR_KNOWN_CUST. - C. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
- D. You have to edit the e-mail template and add HTML code to customize the standard text section.
Answer: A
NEW QUESTION 44
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?
- A. There are no specific e-mail tasks available.
- B. The environment was not provisioned correctly and the service module is missing.
- C. Theteam members have not established the e-mail feature on the Offerings page.
- D. The team members don't have the Email Administrator Role provisioned.
Answer: C
NEW QUESTION 45
Which two are required to publish a completed Digital Customer Service (DCS) application?
- A. nothing (DCS applications are always available to all users.)
- B. a single "publish" action to complete the task
- C. system administrator approval
- D. moving the application to Staging and subsequently to Production status
Answer: A,D
NEW QUESTION 46
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?
- A. Templates
- B. Pages
- C. Themes
- D. Object triggers
- E. Object workflows
- F. UI components
- G. Business objects
- H. Languages
Answer: A,B,C,D,E,G
NEW QUESTION 47
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?
- A. Click the Show Advanced Search icon.
- B. In Advanced Search, confirm Record Set = Assigned to Me.
- C. Change the section identified with Status = New
- D. In Advanced Search, save and select the "Set as Default" box.
- E. In Advanced Search, select Action > Update.
- F. In Advanced Search, Add Channel Type = Web.
Answer: A,B,C,D,F
NEW QUESTION 48
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