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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. What three things should you do once you have established a global default coverage?

A) Use Application Composer to include milestones on the Service Request Layout if desired.
B) Use Application Composer to configure warning emails about milestone compliance events.
C) Create an ESS job to Aggregate Service Requests.
D) Createan ESS job to Monitor Service Request Milestones.

2. Which three types of data are included in the interaction associatedwith a normal call flow?

A) Channel
B) Start time of the call
C) Contact name
D) Agent name
E) Service Request create date

3. Which two options are true about role synchronization for Digital Customer Service (DCS)?

A) is required for every DCS instance
B) enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
C) also synchronizes userIDs and passwords between DCS and Engagement Cloud
D) is real time

4. If you did not use the Reference Implementationtemplate for your Digital Customer Service (DCS) application, you will _________.

A) be required to create all of your own components for the display of Engagement Cloud objects
B) not be able to preview your application before you publish it
C) have to contact Oracle Support for the permission to deploy your custom DCS application
D) be required tomap roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role

5. Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A) The Starts When criteria of the milestones is not True.
B) The scheduledprocess has not been set up.
C) Entitlement rules are not valid for the service request.
D) No default coverages are set up.

Solutions: