[Jan 25, 2022] Fully Updated ACSS (3313) Certification Sample Questions
Latest Avaya 3313 Real Exam Dumps PDF
Avaya 3313 Exam Syllabus Topics:
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NEW QUESTION 19
In a SIP-enabled Avaya Aura Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps:
1. The incoming call arrives at the switch.
2. The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.
What is the next step in the sequence?
- A. The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol (RTP) session is established.
- B. The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent.
- C. The CCMS anchors the call on an Avaya Aura Media server conference port.
- D. The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.
Answer: A
NEW QUESTION 20
A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display.
When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?
- A. The call is removed from the utility and from the Real Time Display Report.
- B. The call is disconnected and you must refresh the Real-Time Display Report.
- C. The call is removed from the utility but will remain on the Real-Time Display Report
- D. The call is removed from the Real-Time Display Report and the call is disconnected.
Answer: C
NEW QUESTION 21
Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?
- A. Network Routing Service with TCP and UDP
- B. SIP Redirect Server with RTP
- C. SIP Gateway with Real-Time Protocol (RTP)
- D. SIP Gateway Manager with transport Layer Security (TLS)
- E. Back to Back User Agent (B2BUA) with TLS
Answer: C
NEW QUESTION 22
On the Avaya Aura Contact Center (AACC) server, under Apps > Certificate Manager > Security Configuration, the web Services Security Level is currently set to Security On.
Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)
- A. Agent Desktop
- B. Outbound Campaign Management Tool
- C. Database Webadmin
- D. Contact Center Multimedia (CCMM) Administration
Answer: B,C,D
NEW QUESTION 23
In a SIP environment, which component of the Avaya Aura Contact Center (AACC) performs call signaling?
- A. SIP Proxy Server
- B. SIP Redirect Server
- C. SIP Gateway Manager
- D. SIP Computer Telephony Integration (CTI)
Answer: A
NEW QUESTION 24
When viewing the Multimedia Dashboard, the CCMM Contacts by type section displays status counts for which multimedia contact States? (Choose three.)
- A. Closed
- B. Waiting
- C. Oldest
- D. Abandoned
- E. New
Answer: B,D,E
NEW QUESTION 25
The Avaya Grep tool is used to search log files for Call Events for a given Contact Center Call ID.
Which three types of report output does Avaya Grep generate? (Choose three.)
- A. Sip Sequence Report
- B. Call Properties Report
- C. Event Report
- D. Summary Report
- E. Summary Log file
Answer: A,D,E
Explanation:
Explanation
By default, Avaya Grep generates three types of output: * a summary log file, for each log file you selected to search, with only the messages matching the search criteria you entered * a summary report, which records the search parameters you entered, and highlights all the warning or error messages encountered in the search * a sip sequence report, which shows a ladder diagram of the call flow along with the list of detailed messages
https://downloads.avaya.com/css/P8/documents/100178607
NEW QUESTION 26
The Avaya SIP Sleuth tool is used for viewing, analyzing, filtering and querying SIP message logs. Which two logs does Avaya SIP Sleuth support? (Choose two.)
- A. CCMS_ASM message logs
- B. AAMS SIP message logs
- C. Network SIP message logs
- D. CCMS SIP message logs
Answer: B,D
NEW QUESTION 27
Refer to the Exhibit.
Which communication protocol is used between the Avaya Aura Session Manager (ASM) and the Avaya Aura Contact Center (AACC)?
- A. H.323
- B. AML
- C. SIP
- D. TLS
Answer: D
NEW QUESTION 28
The Alarm Monitor shows events that occur on the CCMS. Events displayed in the Alarm Monitor also appear in the Windows Event Viewer.
The Alarm Monitor automatically starts when you log into which utility?
- A. Contact Center Manager Utility
- B. Process Monitor Utility
- C. Contact Center Server Utility
- D. Log Archiver Utility
Answer: A
NEW QUESTION 29
In an Avaya Aura Contact Center (AACC) multimedia environment with Communications Control Toolkit (CCT), which NCCT service is not used in a SIP deployment?
- A. NCCT TAPI Connector
- B. NCCT SMON
- C. NCCT OI Service
- D. NCCT Service
- E. NCCTDALS
Answer: A
NEW QUESTION 30
The Server Control and Monitor Utility (SCMU) is one of the AACC Core Common Components. Which three functions can be performed from the SCMU? (Choose three.)
- A. Start or Stop High Availability (HA) System
- B. Shutdown or Start up Contact Center
- C. Display status of component services
- D. Enable/Disable High Availability (HA) Switchover
Answer: C
NEW QUESTION 31
Refer to the Exhibit.
Which communication protocol is used between the Avaya Aura Session Manager (ASM) and the Avaya Aura Contact Center (AACC)?
- A. H.323
- B. AML
- C. SIP
- D. TLS
Answer: D
NEW QUESTION 32
You are planning an Avaya Aura Contact Center (AACC) deployment. I he Information Technology department has requested that you specify host names (or the AACC servers.
Whit h two hostnames meet the server naming requirements specified by Avaya and RFC 1123? (Choose two.)
- A. CTSRV01
- B. CONTACTCTRSRV01
- C. CONTACTCENTERSRV01
- D. CTCTR SRV01
- E. 01CTCTRSRV
Answer: A,B
NEW QUESTION 33
A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".
What has caused this condition?
- A. The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.
- B. The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.
- C. The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.
- D. The Domain User Name has already been mapped to an existing CCT agent.
Answer: B
NEW QUESTION 34
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