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1z0-1038-22 exam torrent Oracle study guide
NEW QUESTION 14
Your customer wants to set a disposition and add a specific standard text item automatically based on a given endpoint within the guided assistant path info response thread. Which two steps are required to complete this request?
- A. Use Agent Workflow to populate the disposition and the standard text based on the named event in the guide.
- B. Use an Incident Business rule to fire a named event and populate the standard text into the message thread.
- C. Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the disposition field required in the incident workplace.
- D. Create a named event to file each end point of the guide.
- E. Use Agent Workspace rule to populate the standard text to the message thread and set the disposition when the named event is fired.
Answer: D,E
NEW QUESTION 15
How can you set a preference that is local to your machine?
- A. By selecting File > Options
- B. By selecting File > Settings
- C. By selecting Navigation pane > Configuration > Staff Management > Profiles
- D. By selecting File > Configuration
Answer: A
NEW QUESTION 16
A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Which two actions will remove the malfunctioning add-in?
- A. Exit the administration interface without completing the normal logout process.
- B. Use Safe mode when logging in to the application.
- C. View the add-in's log files and rectify the issue.
- D. Log out of the interface and log in again.
Answer: B,C
NEW QUESTION 17
Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?
- A. It can be triggered by an event that occurs on community objects.
- B. It is always triggered from business rules.
- C. It is a PHP script that executes only synchronously.
- D. It can be triggered by an event that occurs even on a custom object.
- E. It is triggered by an event that occurs on standard objects only.
- F. It is triggered by an event that occurs on the standard objects that are used by queues.
- G. It is also known as the Object Event Handler.
Answer: A,D,G
NEW QUESTION 18
You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?
- A. Content Pane
- B. Workspace
- C. Report Command
- D. Workspace Ribbon
- E. Global Ribbon
Answer: B
NEW QUESTION 19
A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLA instance is added to an incident. What setup is required for resolution due calculations?
- A. Add all the holidays observed by your organization.
- B. Create a custom incident milestones report and add it to a custom incident workspace
- C. Define default response requirements.
- D. Use business rules to automatically calculate dates
Answer: B
Explanation:
https://docs.oracle.com/cloud/august2017/servicecs_gs/FAMUG/_service.htm#FAMUGai1215329
NEW QUESTION 20
Which six actions initiate the business rules engine to run their configured logic?
- A. The rules engine is updated.
- B. A customer updates contact details via the end-user pages.
- C. An administrator compiles the rules engine.
- D. An agent edits contacts, incidents, organizations, or tasks.
- E. A customer creates an incident in the end user portal.
- F. An agent creates or edits an answer.
- G. An agent runs an incident report.
- H. An agent views the rule log.
- I. A customer adds more information to their incident via the end-user pages.
- J. An agent edits an opportunity.
Answer: A,C,D,F,G,I
NEW QUESTION 21
Which two statements are true when working with add-ins in a Custom Object workspace?
- A. IGenericObject is the interface that is available with the add-in API for custom objects.
- B. IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
- C. Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
- D. You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
- E. It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
Answer: C,D
NEW QUESTION 22
Which two statements are true about a disposition?
- A. It can be made visible on the Customer Portal.
- B. It can be set to a maximum depth of three in hierarchy levels.
- C. It helps to identify the root cause of an incident.
- D. It can be linked to categories.
- E. It can be linked to products.
Answer: C,E
NEW QUESTION 23
Which three options are not supported in a Browser User Interface workspace?
- A. The authorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.
- B. Any site which does not want to be embedded inside an iframe will not be rendered.
- C. The ability to view the visitor browser history in the Agent Browser User Interface is not supported.
- D. Any site trying to navigate to a top-level page will not be rendered.
- E. The mixing of HTTP and HTTPS is not supported because i is a security violation.
Answer: B,C,E
Explanation:
https://cx.rightnow.com/app/answers/detail/a_id/8173/kw/browser%20user%20interface%20workspace
https://cx.rightnow.com/app/answers/detail/a_id/9022/kw/browser%20user%20interface%20workspace/related/1
https://docs.oracle.com/cloud/august2016/servicecs_gs/FAABU/Chunk132944282_d107.htm
NEW QUESTION 24
A client requires you to set up chat and email as unlimited for an SLA.
What must you do?
- A. Use the default values.
- B. Leave both the chat and email fields limit as blank.
- C. Enter the value "Unlimited" in the chat and email fields.
- D. Enter zero as the initial value for both fields.
Answer: D
NEW QUESTION 25
Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?
- A. f2, f5, f1, f3, f4
- B. f1, f2, f4, f3, f5
- C. f2, f5, f3, f1, f4
- D. f1, f2, f5, f3, f4
- E. f5, f2, f3, f4, f1
Answer: C
NEW QUESTION 26
How frequently does Oracle release a new version of a product?
- A. Once in six months
- B. Once in three months
- C. Every month
- D. Once in four months
Answer: B
NEW QUESTION 27
Which two statements are true about mailboxes?
- A. Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
- B. The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
- C. The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.
- D. Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
- E. Techmail is responsible for pulling emails from single or multiple mailboxes.
Answer: B,E
NEW QUESTION 28
Your customer wants to display customized branding information in the login window. Which two options can be used?
- A. Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
- B. Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
- C. Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
- D. Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
Answer: D
NEW QUESTION 29
Which three statements are true about headers of custom process models?
- A. The/QDntain the version number of the Connect Common Object Model.
- B. They contain the version number of the PHP script.
- C. They contain standard objects only.
- D. They contain all possible events with the objects.
- E. The header section needs to be uncommented during testing.
- F. They list only the events that are supported by the code implementation.
- G. The header section is always commented.
Answer: C,F,G
NEW QUESTION 30
Which two REST API calls can be used to retrieve account information with ID 3?
- A. https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
- B. https://yoursite.domain/services/rest/connect /v1.3/accounts/3
- C. https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
- D. https://yoursite.domain/services/rest/connect /latest/accounts/3
- E. https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
- F. https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
Answer: B,E
NEW QUESTION 31
You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.
- A. The column name contains a punctuation.
- B. The column name starts with a number.
- C. The column name starts with a lowercase alphabet.
- D. The column name contains a dollar symbol.
- E. The column name contains a space.
- F. The column name contains an underscore.
Answer: B,D,E
NEW QUESTION 32
Which three actions can a guide branch out to?
- A. Inserting another guide
- B. Creating an incident
- C. Firing a named event
- D. Calling a URL
- E. Calling an add-in
Answer: A,C,D
NEW QUESTION 33
When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?
- A. Entry Point
- B. Set Fields
- C. Workspace
- D. Return
- E. Load
- F. Decision
Answer: A,C,F
NEW QUESTION 34
Which setup sequence is used to give permissions to an individual to access an application?
- A. Staff Account > Profile > Navigation set
- B. Navigation set > Profile > Staff Account
- C. Profile > Navigation set > Staff Account
- D. None. No sequence is required.
Answer: C
NEW QUESTION 35
Which five practices deliver maximum reporting performance?
- A. Using fixed filters whenever possible
- B. Using the complex expression operator instead of the like operator
- C. Filtering on standard fields that are indexed
- D. Using the like operator instead of the complex expression operator
- E. Using index custom fields as filters
- F. Configuring many-to-many joins
- G. Filtering on simple columns and not on expressions
- H. Using outer joins rather than inner joins when possible
- I. Providing default values for runtime filters
- J. Filtering on expressions and not on simple columns
- K. Providing values for runtime filters
Answer: A,C,G,H,K
NEW QUESTION 36
Which two events can trigger Custom Process Models?
- A. Update
- B. Load
- C. Refresh
- D. OnSaveComplete
- E. Create
Answer: A,E
NEW QUESTION 37
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