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Nokia SDM Certification - PS NSOP Sample Questions:

1. What is the duration of a Short Term Planning (STP) period?

A) 1 Quarter.
B) 1 month.
C) 6 Months.
D) 1 Year.

2. What are the top 4 ingredients of risk analysis with respect to a subcontractor agreement

A) - Payment terms
-Scope of work
-Liability and insurance
-
Compliance with SLA's and KPI's
B) - Payment terms
-Ability to scale resources and skills
-Adherence to quality
-
Compliance with SLA's and KPI's
C) - Payment terms
-Scope of Work
-Adherence to quality
-Compliance with SLA's and KPI's
D) - Payment terms
-Ability to scale resources and skills
-Liability and insurance
-
Compliance with SLA's and KPI's

3. What BEST describes Work Order Management?

A) Receive the work order request and assign, On completion, create work order report.
B) Receive, manage the work orders and their work flow, change the workflow as necessary, check the impact of the work order on the network, execute the work order.
C) Receive, generate where applicable and manage work orders and their work flow, plan work order execution, Create reports.
D) Collect work orders, define work orders priority list, check the compatibility of the work order with the network configuration, run the work order, create report.

4. What are the key responsibilities for CM Manager?

A) Leadership and Management; Network Configuration reporting; Network database maintenance; management of network acceptance and changes; maintenance and development of CM tools; change management procedures and templates; configuration integrity.
B) CM Procedure Management, CM Team Leadership; CM report creation; Network Planning; HW management.
C) SLA SOA content definition; Account Director support; Third party company management; End to End quality of service Management.
D) Network HW & SW Upgrades Management; Management of the network maintenance; Management of CM personnel; CM tools selection; CM procedure management; Correlation of CM procedures with PM and FM procedures.

5. You are the Head of an Operator's, i.e. not NSN, Operations and Maintenance department and the mobile network is undergoing many upgrades. You are faced with a problem in that you CANNOT, for financial reasons, employ sufficient Field personnel to react to corrective maintenance. Four options have been proposed, which one do you recommend to the CTO to maximise the efforts with the LEAST risk without incurring any additional cost?

A) Have the project teams carrying out the upgrades in response to the corrective maintenance requests.
B) Put a competence development plan together to ensure that all Field people are more capable of handling a wider range of problems.
C) Minimise the NOC team by not working 24x7 and use savings to deploy people to the field.
D) Prioritise sites based on revenue earning trends and forecasts giving highest earning sites highest priority.

Solutions: