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Nokia SDM Certification - PS NSOP Sample Questions:

1. What is the MOST effective way to convince the customer to agree to changes in contractual scope?

A) Request that customer does an industry benchmark.
B) Collect data and formulate supporting business case showing free services already delivered and material gap between contract scope and actual delivery.
C) Collect data and formulate supporting business case with tangible and comprehensive analysis of impact to the business case and profitability.
D) Request that NSN does an industry benchmark.

2. What are the main operational functions of the Operations Model?

A) The main operational functions of the Operations Model are Business Management (BM) and Fault Management (FM),OSS Administration
B) The main operational functions of the Operations Model are Fault Management (FM), Configuration Management (CM), Performance Management (PM) and Maintenance
C) The main operational functions of the Operations Model are Business Management (BM), OSS Administration, Configuration Management (CM) and Maintenance
D) The main operational functions of the Operations Model are Business Management (BM), Configuration Management (CM) and Performance Management (PM)

3. A risk event with a 100% probability of occurrence is;

A) very irritating.
B) a problem and triggers the contingency plan.
C) an issue and triggers the mitigation plan.
D) a risk event with a high impact.

4. What are the main functions of the Performance Mgt tools?

A) Network Performance reporting & Trouble Ticket handling.
B) Performance reporting, Trouble Ticket reporting & Alarm handling.
C) Ensures Network Performance data availability, Alarm handling & Trouble Ticket reporting.
D) Ensures Network Performance data availability & Network Performance reporting.

5. NSN are required under the outsourcing contract to setup a local NOC for which the location, size, people and tools are already agreed - what are the other key considerations?

A) NOC managers are only responsible for location, size and tools.
B) IT and OSS connectivity; Security system and process; Workstations; Telephones; Environmental H&S.
C) IT and OSS connectivity; Air Conditioning system; Parking, Canteen.
D) Security system and process, IT and OSS connectivity, LAB for HW and SW test.

Solutions: