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HP HP2-H86 Exam Syllabus Topics:

HP Managed Print Specialist Select 2019 Sample Questions:

1. If you are attempting to decrease cost through optimization, what is one change that needs to be managed?

A) training of two employees from each department
B) separate print/copy/fax budgets
C) a significant cultural change and buy-in from the CEO/owner
D) tracking personal printers that are being used and replacing the ones that are not with newer and smaller personnel printers

2. in addition to hardware, what else must be included in an MPS solution to help the customer streamline their process? (Select two.)

A) services
B) mono PageWide technology A3 printers
C) HP Care Packs
D) supplies
E) flow MFPs for digital sending
F) color printers

3. Why would you create a plan to refresh the customer's fleet?

A) to save time in the future (new devices don't need to be repaired or maintained as often as the old ones, and if they do break, there is a great opportunity for a transactional sale, as you now have a trusting relationship with the customer)
B) to get a bigger contract and win more money through better margins
C) for the devices to always stay current (new devices have technologies and features that are energy-efficient and improve performance, with features that are not available on the older printers)
D) to show that you care about their business and that you represent the best company for the job

Solutions: