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HP Selling HP PPS ServiceOne Services Sample Questions:

1. For a customer that has HP Care Pack coverage, when is the service start date of HP Post Warranty Care Pack Services?

A) The HP Care Pack Services registration date
B) One day after expiration of the HP Care Pack Service
C) One day after the HP base warranty expires
D) The date of the hardware purchase

2. Which tool is recommended to find the right HP Care Pack Service for a specific product and check its availability within a certain country?

A) HP MySalesGuide
B) HP Support Center
C) HP Attach Widget
D) HP Care Pack Central

3. A customer is nearing the expiration of their existing service engagement. When asked about a renewal, they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review of their hardware inventory shows that it is no longer supported.
Which renewal option should you offer?

A) HP Post-Warranty Care Pack
B) Hardware Refresh
C) Upgrading with HP Contract
D) Purchasing an extended warranty

4. When do HP Care Pack Services need to be registered?

A) within 10 days after the purchase of the care pack
B) within 90 days after the purchase of the hardware
C) within 30 days after the expiration of the warranty
D) within 10 days after the purchase of the hardware

5. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure the new devices are functioning and therefore are interested in repair services from the manufacturer. They have several offices and branch offices across the country. The customer would like to have one agreement that covers all of the fleet, independent of geography, offering the same service level.
Which offer best meets this customer's needs?

A) HP Standard Contractual Services
B) HP Accidental Damage Protection
C) HP Care Pack Services
D) HP Custom Contractual Services

Solutions: