Exam Name: Avaya Midsize Solution Design Exam
Certification Provider: Avaya
Corresponding Certification: Avaya ACDS
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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Midsize Solution Portfolio | 20% | - Licensing models and options - Deployment models: on-premise, hybrid, cloud - Scalability and resiliency options - IP Office platform architecture and features |
| Customer Business Requirements Analysis | 15% | - Analyze user and site communication needs - Determine collaboration and mobility requirements - Identify business objectives and drivers |
| Contact Center & Customer Experience Solutions | 10% | - Agent, supervisor, and reporting features - Customer engagement design principles - Contact Center Select architecture |
| Implementation & Migration Planning | 5% | - Post-deployment validation and support - Deployment strategies and rollout planning - Migration approaches and risk mitigation |
| Networking and Infrastructure Design | 20% | - LAN/WAN design and considerations - Security, survivability, and redundancy - VoIP and unified communications network design - QoS planning and bandwidth requirements |
| Unified Communications & Collaboration Design | 15% | - Conferencing and collaboration applications - Voicemail and unified messaging design - Integration with third-party systems - Mobility and remote worker solutions |
| Solution Sizing and Bill of Materials | 15% | - System sizing and capacity planning - Licensing requirements and calculation - Hardware and software component selection - Complete bill of materials preparation |
Avaya Midsize Solution Design Sample Questions:
Refer to the exhibit.
How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?
- A. Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7
- B. Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B
- C. Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5
- D. To IP Office and anchored In IP Office: A-6
You have just completed a series of discovery conversations with a customer.
To summarize the results of your conversations, what would you create to show each of the customer contacts you met with?
- A. An architectural diagram for each person
- B. A single design diagram
- C. A single architectural diagram
- D. A design diagram for each person
With the Avaya J100 Series IX IP phones, which feature requires PoE Class 2?
- A. The J100 wireless module
- B. The JBM24/JEM24 button module
- C. The color display
- D. The built-in volume boost
Refer to the Scenario: IT-FAC.
To keep the WIFI separate from the mobility offer, you have decided to address the mobility functionality by providing ten 3700 series Digital Enhanced Cordless Telecommunications (DECT) telephones for the staff working around the amusement center and one-X Mobile Preferred for the six executives.
Based on the above information, what Is the impact of using DECT telephones and one-X Mobile Preferred on the user licensing?
- A. No additional user licenses
- B. Six additional Power user licenses
- C. 16 additional Mobile user licenses
- D. 16 additional Office user licenses
Your customer wants to create wallboards.
In addition to the Basic Avaya Call Reporting license, what is required to provide wallboard templates?
- A. Realtime
- B. Agent Dashboards
- C. Voice Recording Library
- D. Custom reports
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