Exam Name: Salesforce Certified Platform Strategy Designer
Certification Provider: Salesforce
Corresponding Certification: Salesforce Strategy Designer
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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Tools and Artifacts | - Salesforce platform capabilities
|
| Topic 2: Intangible Deliverables | - Communication and visioning
|
| Topic 3: Value Design | - Challenge framing and problem definition
|
Salesforce Certified Platform Strategy Designer Sample Questions:
A startup company that develops machine learning tools that track the performance of carbon dioxide and wants enforce perception validity of its dat a. The company starts by developing a need statement and a challenge statement.
What is the communality between the two statements?
- A. Both are solution free statements
- B. Both are tactics intended to solve problem
- C. Both explain the scope of possible solution.
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A strategy designer is pitching a vision presentation to their customer's lead to get final approval for a new project. The lead is not comfortable or familiar with design thinking and has been distrustful of the process so far. Investing in this new initiative will put their reputation on the line.
Which strategy should the designer employ to communicate the vision?
- A. Ask a master presenter to stand in on the project and deliver the vision; they know how to sway any hesitant executive
- B. Ask the customer to participate in the presentation pitch the vision to their lead to signal buy-i and shared ownership of the project work.
- C. Ask each team member to present a few slides to signal the presentation is the result of many people's ideas and consensus.
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A strategy designer is leading a project to reimagine in-app communication form. The CIO is a key decision maker but appears to be neutral-and even, at times, a detractor to the project.
What should the designer do to gain their alignment?
- A. Set up a conversation with the CIO to name the challenge and listen to their objections
- B. Email the stakeholders reiterating project status and asking for any objections to the approach.
- C. Ask the sponsor to speak to the CIO on behalf of the project and explain how it meets team needs.
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A design team presents their vision for a new product, and their executive team has some fundamental questions about how the product strategy will drive business outcomes.
What should the strategy designer do to address these concerns?
- A. Provide a breakdown of the strategy, linking features with consumer benefits and outcomes.
- B. Share stories from research that show the design team understands the customers' needs.
- C. Collect feedback and use it to define constraints for a new co-creation activity with stakeholders.
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A financial technology company develops an app for wealth management firms and receives initial success upon launch.
Which metric should be used to measure the longevity of the product and long-term growth potential?
- A. Annual app downloads
- B. App sales over time
- C. Customer retention rate
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