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Salesforce Plat-UX-101 Exam Syllabus Topics:

Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud Kicks (CK) is planning to roll out a refreshed version of its mobile app with some new functionality for customers.
What are two reasons why CK's UX Designer would consider using an interactive prototype in this situation?
Choose2 answers.

A) To increase the speed of design compared to paper prototyping
B) To avoid added long-term cost from oversight-driven rework
C) To enable iterative feedback from the users
D) To eliminate the need for journey mapping during discovery

2. The UX team at Cloud Kicks is examining the user interface of the company's customer-facing portal that runs on Experience Cloud. They want to determine the portal's compliance with recognized standard usability principles.
How should this be accomplished?

A) A Heuristic Evaluation
B) Intuitive Review
C) User Testing

3. Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as(Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object. How can an architect achieve this requirement?

A) Object Permissions.
B) Custom Lightning Component.
C) Field-level security
D) Permission Set.

4. Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team.
What is one requirement that could lead to recommending the Console?

A) Ability to toggle between multiple records
B) Work that is mostly in the field
C) Need for viewing multiple list views at the same time

5. A UX Designer interviews a user who spends most of their time moderating forums, enforcing community standards, and providing member support.
Which Salesforce persona does this user align with?

A) Support Manager
B) Site Admin
C) Community Manager

Solutions: