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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers

A) Enable Drip Feed Dispatching in Field Service Settings.
B) Set the Number of Services to Drip Feed on the Service Territory.
C) Enable Sharing of Dispatched Service Appointments.
D) Set the Service Appointment to Dispatch in Field Service Settings.

2. To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the nextsuggested maintenance date.
How should the Consultant meet this requirement?

A) Define a generation horizon of 20,160 minutes.
B) Configure Auto-generate Work Orders to True.
C) Define a generation horizon of 14 days.
D) Define a generation timeframe of 14 days.

3. Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?

A) 100 contractors100 contractors
B) 25 contractors75 contractors25 contractors
C) 25 contractors100 contractors

4. universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?

A) page layouts
B) field sets
C) mini page layouts
D) visual force page

5. Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.
How should the callout for multiple panels be treated in Salesforce?

A) Create a work order hierarchy with each installed product as a child work order.
B) Create a work order with a work order line item for eachinstalled product.
C) Create an asset hierarchy with each installed product as a child asset in the hierarchy.
D) Create a work order for each installed product and a work order dependency to assign to the same resource.

Solutions: