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Salesforce EX-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Change Management and Training13%- Define support processes and escalation paths
- Develop user adoption strategy and documentation
- Plan and execute change management activities
- Create training materials and end-user guides
Topic 2: Discovery and Scoping18%- Identify key stakeholders and user personas
- Understand customer business objectives and challenges
- Define scope and create solution design
- Assess organizational readiness for digital transformation
Topic 3: Implementation and Integration28%- Configure email and notification templates
- Implement search functionality and content tagging
- Configure SSO and authentication providers
- Build and configure Experience Builder pages and components
- Implement Einstein bots and chat functionality
- Integrate external systems via APIs and connected apps
Topic 4: Analytics and Monitoring13%- Implement error handling and logging
- Conduct user feedback collection and optimization
- Configure Site.com analytics and reporting
- Monitor site performance and user engagement
Topic 5: Solution Design and Business Logic28%- Configure Lightning Web Components for customizations
- Design Experience Cloud site architecture (themes, templates, branding)
- Set up and manage CMS content and files
- Design data access and visibility rules
- Configure navigation, menus, and site structure
- Implement security model (profiles, permission sets, sharing rules)

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Which two Community licenses allow records to be shared with a criteria-based sharing rule?
Choose 2 answers

A) Customer Community
B) Customer Community Plus
C) Partner Community
D) Customer Portal


2. Cloud Kicks (CK) has built a site using Salesforce Experience Builder. The CTO of CK wants to give customers the ability to log in to the site using their Google credentials. CK also wants to access customers' basic Google profile data when they log in so the company can serve content that matches customers' interests.
Mow should the Experience Cloud consultant implement this?

A) Create a custom self-registration page and a custom login page by using Visualforce and Apex controllers.
B) Create a custom login page using Lightning components and use the Google REST API to access customers' basic profile data.
C) Set up a login flow for communities that accepts the customers' Google credentials and matches with the credentials stored on the user records in Salesforce.
D) Create an Authentication Provider by choosing Google as the provider type and add relevant parameters to access the customers' basic profile data.


3. Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?

A) A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is By default a person account.
B) Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.
C) Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.
D) Create a custom self-registration page and Apex handler that creates a person account for each user self- registering on the portal.


4. Universal Containers has Contact and Account objects set to Public Read Only for internal users, but an Experience Cloud users is not able to view Contacts and accounts.
How should you fix this issue?

A) The existing sharing model should be updated to so that the Contact and Account Objects are private, and sharing rules should be configured on each individualobject to give Public Read Only access to Experience Cloud users.
B) Sharing rules should be configured open each object to give Read Only access to experience Cloud users.
C) The internal sharing model should be updated so that the Contact and Account objects are Public read Only.
D) The external sharing model should be updated so that the Account object is private but the Contact object remains public only


5. Cloud Kicks wants to allow site users to tag site content with custom tags or member-created topics.
Which two permissions must be enabled for site users in Setup to accomplish this?
Choose 2 answers

A) Create Topics
B) Assign Topics
C) Member Can Access Topics
D) Tags Allowed


Solutions:

Question # 1
Answer: B,C
Question # 2
Answer: D
Question # 3
Answer: D
Question # 4
Answer: B
Question # 5
Answer: A,C

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