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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. A support team performs its incident diagnosis and resolution activities within a persistent group messaging platform, where automation tools also post information and execute commands.
Which practice is being used?

A) Shift-left testing
B) ChatOps
C) Kanban
D) Swarming

2. An organization that has been successful in the past is now struggling to succeed in a highly competitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action.
Several conflicting approaches have been suggested.
In the context of the Cynefin framework, which approach would BEST enable the organization to progress?

A) Set clear objectives and apply proven best practices
B) Take quick action to stabilize the situation
C) Use safe-to-fail experiments to collect knowledge
D) Ask experts to analyse the options and provide a recommendation

3. An organization says it wants to become "high velocity," so it instructs all teams to release changes faster. As a result, failed changes increase, employees feel pressured, and customers complain about instability.
What is the BEST conclusion?

A) The organization should continue, because velocity always increases value
B) The organization should separate development and operations teams completely
C) The organization has focused on speed without balancing other HVIT objectives
D) The organization should stop using automation tools

4. When reviewing a recent project, the project manager asked questions about what outcomes were wanted, and how these were prioritized compared to other alternatives.
Which high-velocity IT objective were they assessing?

A) Valuable investments
B) Fast development
C) Assured conformance
D) Resilient operations

5. A development team consistently chooses quick fixes to meet release deadlines, knowing that these will make future changes more difficult and costly.
What is this an example of?

A) Technical debt
B) Chaos engineering
C) Loosely coupled architecture
D) Continuous integration

Solutions: