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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:

Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. Myco, a telecom company, has recently implemented Pega Customer Decision Hub. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?

A) Segmentation
B) Contact policies
C) Audience
D) Engagement policies and Arbitration

2. U+ Bank, a retail bank, uses Pega Customer Decision Hub for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)

A) Contact policies
B) Business levers
C) Context weighting
D) Engagement policies

3. U+ Bank, a retail bank, wants to include offer related images in the emails that they send to their qualified customers.
As a decisioning consultant, what best practice must you follow to include images in the emails?

A) Provide links to images in the email
B) Attach images to the email
C) Embed images in the email directly
D) Host images on an external server

4. U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.
What changes do you need to make in the decision strategy for the updated scorecard to take effect?

A) The score calculation is independent of the strategy and no change is required.
B) Remap the scorecard property in the decision strategy for the change to take effect.
C) A new proposition filter needs to be configured in the strategy to filter on customer income.
D) Add a new Group By component for the mortgage limit calculation.

5. MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.
Which arbitration factor do you configure to implement the requirement?

A) Business weighting
B) Propensity
C) Context weighting
D) Action value

Solutions: