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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which option describes the automated page presentation for incoming calls?

A) a feature that displays a detailed caller profile based on your customer's country when you answer your phone
B) a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
C) a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
D) a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

2. Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A) In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
B) Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
C) Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.
D) Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
E) Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.

3. Select three correct limits and restrictions when importing data from a file.

A) By default, the import starts immediately after it is activated.
B) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
C) If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
D) Both create and update operations are available for imported records.
E) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

4. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A) Add the Product object to your DCS application.
B) Configure products groups and product items in Engagement Cloud.
C) Add images as the product image will not be pulled from Engagement Cloud.
D) Add product ID(s) to the database component.

5. If you want to disable the ability to delete activities for all users, what action should you perform?

A) Remove the users of the roles who have the "delete activities" access.
B) Remove the "delete activities" button from all pages used by the users who have this access.
C) Remove the "delete activities" role from all the users who have this role.
D) Remove the "delete activities" privilege from all the roles for users who have this access.

Solutions: