Youwant to copy Thursday's Time Slot-Based quota to Friday.
On the Quota by Time Slot view, what is a valid way of setting the quota grid so Friday's Quota is 85% of Thursday's Quota?

• A. Select Thursday using the calendar. Click "Masspopulate" and select the copy day-today operation and select Friday as the destination day with an 85% value.
• B. Select Friday using the calendar. Click "Mass populate" and select the copy day-to-day operate and select Thursday as the destination day withan 85% value.
• C. Select Friday using the calendar. Click "Mass populate" and select the next day value = previous day value * percent operation and select Thursday as the destination day with an85% value.
• D. Select Thursday using the calendar. Click "Mass populate" and select the next day value = previous day value * percent operation and select Friday as the destination day with an 85% value.
• E. Select Friday using the calendar. Click "Mass populate" and select thenext day value = previous day value * percent operation with an 85% value.

Your customer has technicians in the field and at times they need to move an activity to another technician using Collaboration.
How do you enable this functionality for your customer?

• A. Enable the "Allow activity reschedule / move to non-scheduled pool" for the "Technician" User Type.
• B. Enable the "Allow activity move from non-scheduled pool to scheduled one" for the "Technician" User Type.
• C. Enable the 'Allow activity move via chat" for the"Technician" User Type.
• D. Enable the "Allow inventory move via chat" for the "Technician" User Type.

A customer has the following Outbound Integration Channel requirements for data associated with the Activity Fields entity;
* For the Daily Extract channel, include the fields Activity ID, Activity Date, Activity Status, Customer Name, and the Activity Resolution Reason Code custom property.
* For the BICS channel, include the same fields, but the columns associated with the Activity ID and Activity Status fields should be Appointment ID and Appointment Status respectively.
* For the DBaaS channel, include the fields and naming conventions listed for the BICS channel, but also add the fields Resource ID and Route ID.
Which approach must be taken to accomplish these goals?

• A. Explain to thecustomer that it cannot be done; the fields for each entity must be consistent across the different channels.
• B. Create one Outbound Integration Channel for the Daily Extract and BICS, and a second, separate one for the DBaaS channel.
• C. Create a Single Outbound Integration Channel to be shared between all three; change the c names and add the additional fields for each integration as appropriate
• D. Create separate Outbound Integration Channels for each, specifying the different field and naming convention requirements.

A customer is currently closing booking automatically by capacity category within all of their Capacity Areas, but they also want to be abl^to close booking per work zone because some of their work zones require additional work preparations.
Which step is required to enable this functionality?

• A. On the Resources screen for each Capacity Area, enable the 'Allow closing of booking on work zone level' feature.
• B. If 'Work Zone support' is enabled on the Business Rules screen, there are no additional steps required to enable closure of booking per work zone.
• C. On the Quota Configuration screen for each Capacity Area, enable the 'Allowclosing of booking on work zone level' feature.
• D. On the Business Rules screen, enable 'Allow closing of booking on work zone level'.