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ISO ISOIEC20000LI Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Measure Phase20%- Key Performance Indicators
- Performance Measurement Framework
- Data Collection and Analysis
Topic 2: Leadership and Team Management5%- Team Coordination
- Roles and Responsibilities
Topic 3: Analyze Phase25%- Root Cause Analysis
- Risk Assessment
- Gap Analysis
Topic 4: Define Phase20%- Scope and Policy Definition
- Service Management System Principles
- Introduction to ISO/IEC 20000
Topic 5: Improve Phase20%- Improvement Planning
- Change Management
- Implementation Strategies
Topic 6: Project Management5%- Resource Management
- Project Planning
Topic 7: Control Phase10%- Continual Improvement
- Monitoring and Control Mechanisms
Topic 8: Advanced Statistics and Data Analysis5%- Statistical Methods
- Data Interpretation

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. What is the main purpose of Annex A 7.1 Physical security perimeters of ISO/IEC 27001?

A) To ensure access to information and other associated assets is defined and authorized
B) To maintain the confidentiality of information that is accessible by personnel or external parties
C) To prevent unauthorized physical access, damage, and interference to the organization's information and other associated assets


2. Scenario 8: SunDee is an American biopharmaceutical company, headquartered in California, the US. It specializes in developing novel human therapeutics, with a focus on cardiovascular diseases, oncology, bone health, and inflammation. The company has had an information security management system(ISMS) based on SO/IEC 27001 in place for the past two years. However, it has not monitored or measured the performance and effectiveness of its ISMS and conducted management reviews regularly Just before the recertification audit, the company decided to conduct an internal audit. It also asked most of their staff to compile the written individual reports of the past two years for their departments. This left the Production Department with less than the optimum workforce, which decreased the company's stock.
Tessa was SunDee's internal auditor. With multiple reports written by 50 different employees, the internal audit process took much longer than planned, was very inconsistent, and had no qualitative measures whatsoever Tessa concluded that SunDee must evaluate the performance of the ISMS adequately. She defined SunDee's negligence of ISMS performance evaluation as a major nonconformity, so she wrote a nonconformity report including the description of the nonconformity, the audit findings, and recommendations. Additionally, Tessa created a new plan which would enable SunDee to resolve these issues and presented it to the top management Based on scenario 8. did the nonconformity report include all the necessary aspects?

A) No, the report must also specify the root cause of the nonconformity
B) No, the report must also specify the audit criteria
C) Yes, the report included all the necessary aspects


3. Scenario 8: SunDee is an American biopharmaceutical company, headquartered in California, the US. It specializes in developing novel human therapeutics, with a focus on cardiovascular diseases, oncology, bone health, and inflammation. The company has had an information security management system (ISMS) based on SO/IEC 27001 in place for the past two years. However, it has not monitored or measured the performance and effectiveness of its ISMS and conducted management reviews regularly Just before the recertification audit, the company decided to conduct an internal audit. It also asked most of their staff to compile the written individual reports of the past two years for their departments. This left the Production Department with less than the optimum workforce, which decreased the company's stock.
Tessa was SunDee's internal auditor. With multiple reports written by 50 different employees, the internal audit process took much longer than planned, was very inconsistent, and had no qualitative measures whatsoever Tessa concluded that SunDee must evaluate the performance of the ISMS adequately. She defined SunDee's negligence of ISMS performance evaluation as a major nonconformity, so she wrote a nonconformity report including the description of the nonconformity, the audit findings, and recommendations. Additionally, Tessa created a new plan which would enable SunDee to resolve these issues and presented it to the top management Based on the scenario above, answer the following question:
What caused SunDee's workforce disruption?

A) The voluminous written reports
B) The negligence of performance evaluation and monitoring and measurement procedures
C) The inconsistency of reports written by different employees


4. According to scenario 6. Alex used terminology and concepts that were not understood by participants. Which principle of effective communication strategy did Alex NOT follow?

A) Credibility
B) Appropriateness
C) Transparency


5. Scenario 7: InfoSec is a multinational corporation headquartered in Boston, MA, which provides professional electronics, gaming, and entertainment services. After facing numerous information security incidents, InfoSec has decided to establish teams and implement measures to prevent potential incidents in the future Emma, Bob. and Anna were hired as the new members of InfoSec's information security team, which consists of a security architecture team, an incident response team (IRT) and a forensics team Emma's job is to create information security plans, policies, protocols, and training to prepare InfoSec to respond to incidents effectively Emma and Bob would be full-time employees of InfoSec, whereas Anna was contracted as an external consultant.
Bob, a network expert, will deploy a screened subnet network architecture This architecture will isolate the demilitarized zone (OMZ) to which hosted public services are attached and InfoSec's publicly accessible resources from their private network Thus, InfoSec will be able to block potential attackers from causing unwanted events inside the company's network. Bob is also responsible for ensuring that a thorough evaluation of the nature of an unexpected event is conducted, including the details on how the event happened and what or whom it might affect.
Anna will create records of the data, reviews, analysis, and reports in order to keep evidence for the purpose of disciplinary and legal action, and use them to prevent future incidents. To do the work accordingly, she should be aware of the company's information security incident management policy beforehand Among others, this policy specifies the type of records to be created, the place where they should be kept, and the format and content that specific record types should have.
Why did InfoSec establish an IRT? Refer to scenario 7.

A) To assess, respond to, and learn from information security incidents
B) To comply with the ISO/IEC 27001 requirements related to incident management
C) To collect, preserve, and analyze the information security incidents


Solutions:

Question # 1
Answer: C
Question # 2
Answer: A
Question # 3
Answer: B
Question # 4
Answer: B
Question # 5
Answer: A

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