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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer has implemented a solution from a third-party vendor that is capable of creating asset inventory. Which IBM tool can provide a fully functional CMDB?

A) IBM Tivoli Asset Discovery for Distributed
B) IBM Tivoli Application Dependency Discovery Manager
C) IBM Tivoli Business Service Manager
D) IBM Tivoli Monitoring

2. What is one aspect of the environment that is important for sizing an IT service management solution?

A) IT processes in use
B) types of security protocols in use
C) IT staff certifications
D) quantity of people involved in the service management processes

3. Which type of solution can be used to incorporate customer information to easily track order status and simultaneously coordinate manufacturing, inventory, and shipping across different locations?

A) Cost management
B) Workflow-driven change process
C) Enterprise resource planning
D) Service catalog

4. What two types of information are provided by IBM Tivoli Application Dependency Discovery Manager to IBM SmartCloud Control Desk? (Choose two.)

A) Asset types
B) Classification Items Hierarchy
C) Classification Items Relationships
D) Configuration Items Types
E) Configuration Items

5. Which statement most accurately describes functionality provided by IBM SmartCloud Control Desk?

A) It provides forecasting, tracking, and planning of labor and skills involved in IT processes across a global enterprise.
B) It provides remote control functions that allow administrators/engineers to connect to and remotely operate client devices and servers such as hardware and software-based technologies that enable console access, remote KVM, and power management necessary to support a lights out data center environment.
C) It monitors, measures, and reports discrete resources within an IT environment to ensure optimal and committed performance levels.
D) It provides services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, revenue, organizations, and products.

Solutions: