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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is the best route for 'gaining social trust'?

A) Strive for the highest number of hits on your Web site.
B) Identify and develop relationships with tippers in your industry.
C) Ask your employees to blog about your company in any of the blogs they participate in.
D) Ask your supplier network to blog about their relationship with you.

2. What is another characteristic of a Social Business other than being engaging and nimble?

A) Informal
B) Technically strong
C) Has a strong presence in the Internet
D) Transparent

3. What feature allows groups to have one site to come together and share common files, links and posts in the IBM Connections product?

A) Blogs
B) Communities
C) Wikis
D) Forums

4. Successful Social Businesses use which tool to be more nimble in discovering trends, predicting outcomes, and providing insight into consumer behavior patterns?

A) eCommerce checkout carts
B) Telemarketing surveys
C) Social Analytics
D) Online Forms

5. What is Web 2.0 all about?

A) Web 2.0 is about helping clients realize their weaknesses through information sharing and hardware integration.
B) Web 2.0 is about connecting computers and making technology more efficient for computers.
C) Web 2.0 is about connecting people and making technology efficient for people.
D) Web 2.0 is no longer relevant and should not be discussed.

Solutions: