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IASPStrategy Planning Professional Exam Sample Questions:

1. Strategic planning impacts the annual planning and budgeting process by

A) Establishing priorities
B) Defining the organization's structure
C) Identifying strategies for ongoing initiatives
D) Flowing budgets down to lower levels

2. Which of the following is an essential element of any environmental scan?

A) Management biographies
B) Workload analysis
C) Competitive analysis
D) Long-term climate predictions

3. Performance management includes comparing an organization's

A) Key performance indicators against its strategic environment
B) Profit and loss statement against its balance sheet
C) Employee satisfaction levels against employee performance reviews
D) Actual results against desired results

4. Which of the following LEAST contributes to customer value?

A) Providing a caring customer service
B) Enticing customers to participate in surveys
C) Anticipating and adjusting for the psychological cost of the product to the customer
D) Providing customer appreciation

5. Which of the following evaluates actual performance, compares actual performance to goals, and takes action on the differences?

A) Quality planning
B) Quality improvement
C) Quality design
D) Quality control

Solutions: