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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. Which function does the Wireless LAN 802.11 n standard provide?

A) provides more security features than 802.11
B) operates in the 2.4GHz frequency range only
C) uses two or more transmitter and receiver antennas
D) uses the same antenna to receive and transmit simultaneously

2. Which HP tool replaces the HP Insight Diagnostics Utility?

A) Support Framework
B) Vision Field Diagnostics
C) Diagnostics for Windows
D) Software UpdateUtility

3. You have upgraded the memory in a desktop, but the operating system detects 64MB less memory than was actually installed. What should you do first to find the cause?

A) Check the disabled memory slot in BIOS.
B) Check the disabled memory hole in the system BIOS.
C) Verify that no third-party memory is installed.
D) Determine the amount of shared video memory.

4. A customer calls HP support saying his account is locked out, and the HP Credential Manager will not unlock his account. What should be the first thing you ask the customer about his user account?

A) Is heusingthe correctuser name?
B) Is the computera member ofthecorrectdomain?
C) Is it the only account on the computer?
D) Is it anadministrator account?

5. Which key should you press during bootup to access the HP BIOS Setup Configuration Utility?

A) F1
B) F12
C) F10
D) F2

Solutions: