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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. In the Configure stage of the services lifecycle. What is the Image and Application Service? (Select two.)

A) the ability to load old BIOS versions on new devices
B) the ability to build new PC images per customer specifications
C) the ability to modify, validate, and test customer-supplied images
D) the ability to protect PCs with physical anti-theft tagging
E) the ability to include the customer logo during the booting process

2. With Next Business Day Onsite, what happens if remote support is not possible for the customer?

A) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
B) An authorized HP services technician arrives to repair the device onsite on the next business day.
C) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
D) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.

3. In which customer situation would you propose a services contract?

A) The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.
B) The customer wants to pay upfront for both hardware and services.
C) The customer uses only HP products.
D) The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.

4. Which statement is true about the current market trends?

A) Professional and personal lives are becoming more separate.
B) IT wants greater flexibility to purchase the latest technologies.
C) The workforce has increasing expectations for productivity.
D) Onsite workplaces are becoming obsolete.

Solutions: