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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about Service Lines?

A) R4 Commercial support is only available to Small and Medium Business (SMB).
B) All Printer Services lines are available for consumers who buy contractual services.
C) 8W support covers all business levels for Custom Integration Services.
D) The 8W supportline is available for consumers.

2. What are the four pillars of the HP Printing and Personal Systems Attach Services portfolio?

A) sales, pre-sales, post-sales, and customer satisfaction
B) configuration, deployment, usage, and care
C) ready to use, productive, enhanced customer experience, and peace of mind
D) configuration, deployment, security, and warranty

3. Which service protects mobile workers in many parts of the world?

A) Defective Media Retention
B) Mobility
C) Travel
D) Accidental Travel Protection

4. A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?

A) 8W Value Services
B) MN Consumer Support
C) R10 Consumer Support
D) P6 Consumer Support

5. What is an effect of adding services to hardware deals?

A) services selling has little effect on hardware deals
B) increases deal size
C) increases complexity of the offer
D) decreases profit

Solutions: