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Facebook Certified Community Manager Sample Questions:

1. The head of community management for an online tourism company hires 15 regional community managers. Each community manager is responsible for one regional Facebook Page and Instagram account. The head of community management needs to provide leadership with overall metrics and sentiment.
To set up a global reporting system, what should the head of community management do?

A) Ask each regional manager to submit an individual report, then merge those into one report
B) Create a template and require each regional manager to submit results that are above the benchmark
C) Hold a daily meeting with the full team to track progress for each region
D) Create a template and require each regional manager to complete that template every month

2. A well-established community of over 50,000 reports a universally high satisfaction rate from members via surveys and polls. However, a contingent of 2,000 members plan to form their own community organization due to ideological disagreements within the incumbent community. The new community has a similar mission but different branding. The members of the new community want to continue to participate in the existing community but put more effort into the new organization.
How should the incumbent community manager proceed?

A) Continue to focus on the original community
B) Create a post that discourages members from joining the new community
C) Link to the new community and encourage people to join it
D) Remove the members who are joining the new community

3. A newly appointed community manager learns of a conflict regarding a post in the community. This community has recently added new guidelines stating that only links from credible sources are allowed. Several members start to post links on the thread from unreliable sources, and other members are starting to get upset. The post has been reported several times. The community manager wants to educate the community about the new guidelines.
Which two actions should the community manager take? (Choose 2)

A) Remove and block members who violated the guidelines.
B) Remove comments from unreliable sources on the post.
C) Post a link to the group rules that are relevant to this topic.
D) Delete the post immediately and message involved members.

4. Members in a group for software users are submitting posts that recommend competitor products. This goes against a group rule that prohibits mentioning competitors in posts or comments. Post approval for the community is turned on.
Which two actions should the community manager take? (Choose 2)

A) Ask the members who go against group rules to explain themselves in the comments
B) Use the decline with feedback tool to remind people of the group rules they have violated
C) Create a poll in the community to ask whether new guiding principles should be introduced
D) Create and schedule content to reinforce the guiding principles of the community

5. In an established community, members have been posting the same questions repeatedly.
Which three group tools should be used to help members find the answers they are looking for more easily? (Choose 3)

A) Create a frequently asked questions learning unit
B) Ask members to tag an admin every time someone asks a repetitive question
C) Pin a post as an announcement in the group
D) Direct members to report repetitive questions using the Report to Admin tool
E) Add useful posts to a topic tag dedicated to frequently asked questions

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