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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

A) Change enablement
B) Relationship management
C) Supplier management
D) Service desk

2. What should be done for every problem?

A) It should be diagnosed to identify possible solutions
B) It should have a workaround to reduce the impact
C) It should be prioritized based on its potential impact and probability
D) It should be resolved so that it can be closed

3. Which is part of the 'focus on value' guiding principle?

A) Reducing the number of steps in the customer experience
B) Identifying activities that can be achieved in smaller iterations
C) Understanding what services help the service consumer
D) Assessing services to identify parts that can be reused

4. Which dimension of service management considers governance, management, and communication?

A) Information and technology
B) Organizations and people
C) Partners and suppliers
D) Value streams and processes

5. Which is included in the purpose of the 'deliver and support' value chain activity?

A) Understanding the organization's service vision
B) Meeting stakeholder expectations for time to market
C) Providing services to agreed specifications
D) Understanding stakeholder needs

Solutions: