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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. In a Cisco Unified Contact Center Enterprise customer design, there is a remote PSTN voice gateway with a single T1 in a G.729 region. Calls will cross the WAN to reach one of 14 agents using G.729 Cisco IP phones or be queued in one of 10 available Cisco Unified IP IVR ports (configured for G.711). Which is the correct quantity and type of resource to support these calls in this configuration?

A) 24 hardware transcoders
B) 24 conference bridges
C) 10 hardware transcoders
D) 10 conference bridges

2. A new contact center deployment does not have an exact busy hour call attempt number for the sizing tools. The customer plans to hire 1500 agents and projects that each call will average four minutes, including wrap-up. Which value is the best estimate to use for busy hour call attempts?

A) 22,500
B) 24,750
C) 15,000
D) 10,000
E) 30,000

3. In a Cisco Unified Contact Center Enterprise 7.5(1) design, the customer requires that its agents be able to have personal lines (DID) as well as their agent extensions. Using the Cisco Unified Communications Manager 6.1(1) partition feature, how should the following agent phone be configured?
Agent ACD linE. 4000 (DN)
Agent DID linE. 5000 (personal line)
Partition: Personal - Allow personal calls
Partition: ACDDN - Allow Cisco Unified Contact Center Enterprise calls only

A) Line 1: 4000 Partition Personal, Line 2: 4000 Partition ACDDN
B) Line 1: 4000 Partition ACDDN, Line 2: 4000 Partition Personal
C) Line 1: 4000 Partition ACDDN, Line 2: 5000 Partition Personal
D) Line 1: 5000 Partition ACDDN, Line 2: 5000 Partition Personal

4. What role does the Cisco Unified ICM play in the Cisco Unified Contact Center Enterprise solution?

A) records and stores voice calls for quality purposes
B) terminates media streams for agents and callers
C) provides routing and queuing instructions for contacts
D) plays music on hold and in queue for callers

5. In a Cisco Unified Contact Center Enterprise that is deployed in a multisite centralized model, which resource can be used for transcoding?

A) Cisco Unified IP IVR CTI ports
B) Cisco Unified Communications Manager CTI route points
C) Cisco Unified Communications Manager software conference bridge resources
D) Cisco Unified IP phone built-in-bridge

Solutions: