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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)

A) certificate-based trunks
B) enterprise trunks
C) registration-based trunks
D) PSTN trunks
E) DNS-based trunks

2. To elevate their customer experience, Redwood Solutions wants to proactively identify and resolve customer dissatisfaction before it escalates. Which Cisco AI Assistant feature provides the required functionality?

A) real-time transcripts
B) topic analytics
C) AI-generated summaries
D) automatic CSAT scoring

3. A Webex Contact Center deployment includes multiple communication channels. Management wants interactions automatically routed to the most qualified agents based on skill level. Which routing strategy should be used?

A) Skills-based routing
B) Longest available agent
C) Uniform broadcast routing
D) Round robin routing

4. An engineer is configuring an email channel for their organization. A virtual agent will route conversations in the channel to a live agent. The organization already contains several channels.
Which two actions must the engineer take as part of the configuration? (Choose two.)

A) Create entry points.
B) Create templates for digital channels.
C) Authorize nodes.
D) Onboard the company.
E) Create channel assets.

5. An administrator must parse complex data returned from an API call within Flow Designer. The required logic cannot be implemented using Pebble Templates, so the administrator decides to use a function. Which two programming languages can the administrator use to write the function? (Choose two.)

A) Python
B) Rust
C) JavaScript
D) Typescript
E) Go

Solutions: