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CIPS Operations Management Sample Questions:

1. Bilal is an Operations Manager at an apple pie manufacturer and is currently undertaking an Aggregate Capacity Analysis.
What is the purpose of this?

A) It will tell Bilal if he has the correct number of apples he needs to produce the desired number of apple pies
B) It will give Bilal an overall evaluation of the company's ability to meet demand fluctuations
C) It will help Bilal assess if he is working within the allocated budget
D) It will help Bilal decide if he needs to hire more workers in the short term to ensure the factory produces enough apple pies to meet demand

2. Which of the following are considered 'transformed resources' and an input into the Operations Process (input- processoutput)?
Select THREE

A) money
B) customers
C) information
D) employees
E) raw materials

3. At which point in the manufacturing process would Failure Mode and Effective Analysis (FMEA) be first used?

A) at regular intervals during the manufacturing process
B) on a faulty item if it is returned from a customer
C) once all items have been processed, before the are sent to customers
D) before manufacturing begins

4. Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

Which of the following will you put into box 2?

A) procurement
B) finance
C) sales
D) production

5. Shireen is an Operations Manager at a cake factory. She has been asked by her manager to create a list of the transforming resources used within the factory. Which of the following would appear on her list? Select TWO

A) Information such as recipes
B) employees who work on the production line
C) raw materials such as flour and sugar
D) facilities such as mixing equipment and ovens

Solutions: