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Avaya Aura® Core Components Support Certified Sample Questions:

1. When submitting a package of information to Avaya Support for a case, which file format is used for a trace taken using Wireshark?

A) zip
B) pcapng
C) gif
D) wshark
E) None of the above

2. Which event packages would you expect to see an AST Endpoint subscribe to in Avaya Aura System Manager?

A) avaya-ccs-profile, network status and message-summary dialog
B) avaya-cm-feature-status, entity links, reg and message-summary
C) dialog, avaya-cm-feature-status, avaya-ccs-profile and network status
D) entity links, avaya-cm-feature-status, avaya-ccs-profile and reg
E) dialog, avaya-cm-feature-status, avaya-ccs-profile, reg and message

3. The client has finished deploying Avaya Aura Communication Manager (CM) and has signed a service contract with Avaya for technical support.
What should the system administrator do in CM to allow Avaya services to log in and support the platform?

A) Contact Avaya services and request login credentials
B) Run EASGManage -disableEASG command
C) Run EASGManage -enableEASG command
D) Enable remote access in CM SAT
E) Run EASGTurnOn command

4. A customer reports that several Remote Worker new hires were trying to call co-workers in the office, but noticed their feature buttons were not working. After running a SIP trace, the administrator did not see any PPM Responses coming from Avaya Aura Session Manager (SM).
After looking at how the call flow is supposed to go, the administrator looked at the SIP communication profile and saw that CM had not been administered as a sequenced application.
If CM had been added to the endpoint's SIP Communication Profile as a Sequenced Application, which step was missing in the call flow?

A) None of the above.
B) PPM is downloaded to the Remote Worker telephone from CM.
C) PPM is downloaded to Avaya Aura Session Manager (SM) from CM.
D) PPM is downloaded to the Remote Worker telephone from Avaya Aura Session Manager (SM) via Avaya Session Border Controller for Enterprise (SBCE).
E) PPM is downloaded to the Remote Worker telephone from Avaya Aura System Manager (SMGR).

5. A customer calls Avaya Support stating their Session Manager (SM) is down. After doing some troubleshooting, the technician sees SM is in the Deny New Service state, and in Restricted license mode.
What does the Restricted license mode indicate in this scenario?

A) The SM license is not accessible or does not exist.
B) The SM has exceeded the license capacity and is operating in restricted mode.
C) There is a license error but SM continues to function.
D) The license was installed incorrectly.
E) The license 30 day grace period has expired and SM service is being denied.

Solutions: