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Apple OS X Support Essentials 10.8 Sample Questions:

1. When a user chooses Shut Down from the Apple menu, what process quits all of the user's open applications and tells the kernel to power down the computer?

A) kernel_task
B) init
C) loginwindow
D) launchd

2. How can you find out which application the Finder will use to open a specific document?

A) Select the document icon in the Finder, choose Show Inspector from the File menu, click Application Bindings in the Inspector window, and scroll to locate the selected application in the pop-up menu.
B) Select the document icon in the Finder, and choose Show Default Application from the File menu.
C) Select the document icon in the Finder, choose Get Info from the File menu, and click the disclosure triangle next to "Open with" in the Info window to reveal the selected application in the pop-up menu.
D) Control-click the document icon in the Finder, and choose Show Application from the shortcut menu.

3. What is a valid reason to start up a Mac in verbose mode?

A) To present a command-line login
B) To display hints for the recovery key for a FileVault 2 volume
C) To display the firmware password
D) To view the startup process details

4. An OS X Mountain Lion computer is connected to both an Ethernet and a Wi-Fi network. How can you specify which interface the Mac will use to access the Internet?

A) Use the Set Service Order action to move the preferred interface to the top of the Service Order list.
B) Enter a DNS configuration for the preferred interface, and delete the DNS configuration for the other interface(s).
C) Assign a public IP address to the preferred interface, and a private IP address to the other interface(s).
D) Use Internet Connect to select the preferred interface, and disable the other interface(s).

5. How can a user with the short name anna exclude the /Users/anna/Downloads/ folder from Time Machine backups?

A) Control-click the anna account's Downloads folder in the Finder, click the Sharing and Permissions disclosure button, click the Add (+) button, add the Time Machine user to the list of users, and set the Time Machine user's access to "No Access."
B) In Terminal, execute the command sudo defaults write /Library/Preferences/com.apple.TimeMachine excludedFolders -array-add /Users/anna/Downloads.
C) Open Time Machine, choose Preferences from the Time Machine menu, click the Exclusions tab, click the Add (+) button, navigate to the /Users/anna/Downloads/ folder, and click Submit.
D) Open the Time Machine pane of System Preferences, click Options, and add the /Users/anna/Downloads/ folder to the list of excluded items.

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