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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two statements about CMS and CM connectivity are true? (Choose two)

A) The switch can have a direct-connect to the CMS
B) The switch and CMS can he connected through a network.
C) If the switch uses a CLAN card, the switch must be direct-connected to the CMS
D) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.

2. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Service Objective
B) Vector Queuing Priorities
C) Dynamic Percent Allocation
D) Dynamic Threshold Adjustment

3. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
B) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
C) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
D) Tape backup is called CMSADM, while network backup is referred as Maintenance.

4. What is the term of an extension that routes calls to specific vector?

A) Routing Directory Number (RDN)
B) Hunt Group Number (HGN)
C) Vector Routing Number (VRN)
D) Vector Directory Number (VDN)

5. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?

A) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
B) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
C) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
D) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.

Solutions: