Exam Name: Administering Avaya Aura Communication Manager Specialized
Certification Provider: Avaya
Corresponding Certification: Avaya ASAC
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Avaya 61451T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 20-25% | - Initial system configuration - Network settings and connectivity - Hardware requirements and installation - Licensing setup |
| Topic 2: Administration Tasks | 25-30% | - Feature activation and management - Hunt groups and call center configuration - User and extension administration - Security administration - System management using SAT/CLI |
| Topic 3: Avaya Aura Communication Manager Architecture | 15-20% | - Communication Manager messaging - Feature Server functionality - System redundancy and failover - System components and architecture |
| Topic 4: Integration and Advanced Features | 10-15% | - Unified Communications features - Migration considerations - SIP integration basics |
| Topic 5: Troubleshooting and Maintenance | 15-20% | - Log analysis and debugging - System monitoring - Common issue resolution - Backup and recovery procedures |
Avaya Administering Avaya Aura Communication Manager Specialized Sample Questions:
What types of trunks are commonly supported by Communication Manager?
(Choose Two)
- A. Digital satellite trunks
- B. Analog trunks
- C. SIP trunks
- D. ISDN trunks
Correct Answer: B,C 🗳️
How does the Call Center ACD feature benefit a business using Communication Manager?
- A. By encrypting all calls routed through the ACD
- B. By reducing the need for direct user interaction
- C. By efficiently routing calls based on agent availability and skill level
- D. By automatically locking stations that are not in use
Correct Answer: C 🗳️
In what ways does the Team Button enhance team management and collaboration?
(Choose Three)
- A. It simplifies managing calls among team members.
- B. It supports direct messaging and file sharing.
- C. It offers quick setup for conference calls with team members.
- D. It allows for monitoring team members' call activities.
- E. It provides a centralized platform for team communications.
Correct Answer: A,C,E 🗳️
What types of reports can be generated by Communication Manager for operational insights?
- A. Employee productivity reports
- B. Usage, performance, and error reports
- C. Environmental impact reports
- D. Financial and accounting reports
Correct Answer: B 🗳️
What advantages do SIP endpoints bring to a network managed by Communication Manager?
- A. Reduced need for physical infrastructure
- B. Enhanced video conferencing features
- C. Lower operational costs and scalability
- D. Increased security with proprietary protocols
Correct Answer: C 🗳️
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