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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. Which statement about Central Archive is true?

A) The archive role resides on the recorder.
B) It pulls and archives specified recordings from a local recorder only.
C) It archives 100% of recordings (Compliance).
D) It uses campaigns (rules) to determine which recordings to archive.

2. You are going to the customer site to start your Avaya Workforce Engagement installation. You have the documentation, but when you review yourchecklist, something is missing. Which important thing is missing in your installation checklist?

A) Wsuper user account
B) IMSA account
C) Administrator account
D) MSA and DMSA account

3. The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment What is the first step for setting up the screen recording process?

A) Create a LAN Data Source
B) Create Workgroups andworkstations
C) Add Employee IDs
D) Create a Member Group

4. You are selecting the new server roles for recording.
To assure your Avaya Contact Recorder Advanced (ACRA) Works properly, which three server roles are valid? (Choose three)

A) Recorder Integration Service
B) IP Recorder
C) Replay role
D) Screen Recorder
E) RTP Proxy

5. A technician is preparing to setup an Avaya Contact Recorder Advanced (ACRA), following the basic recorder configuration for according to the Recorder Configuration and Administration Guide Which task is the customer's responsibility?

A) Configure the recorder server roles
B) Set up the server, Including VM settings, NICs and disks
C) Verify the server using the SR validation
D) Install WFO software and any required hotfixes

Solutions: