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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which three files must be configured as part of the switch configuration on the CPU? (Choose three.)

A) locale.cfg
B) dgcreate.cfg
C) opmon.cfg
D) dgswitch.cfg
E) master.cfg

2. Your mid-tier database is not available on the network. From a secondary dialer in the pod, the database server cannot be pinged.
How would you resolve the issue?

A) Verify if the host name is correct in the nsswitch.conf file.
B) Verify if the IP address is correct in the hosts.conf file.
C) Verify if the IP address is correct in the dns.conf file.
D) Verify if the domain name is correct in the resolv.conf file.

3. Which two statements are accurate about configuring the Supervisor Software? (Choose two.)

A) The Configurator is a configuration utility installed with the Health Manager application.
B) You configure the Supervisor applications using the Configurator.
C) If the Configurator is not running, access and runitfrom the Role Editor.
D) The Configurator needs to be started manually, the first time you run Health Manager.

4. A business wants to configure Avaya Proactive Contact 5.0 with Avaya Aura Contact Center for Blending. Which Avaya software is needed?

A) Application Enablement Services (AES)
B) Telephony Server Application Programming Interface (TSAPI)
C) Telephone Application Programming Interface (TAPI)
D) Communication Control Toolkit (CCT)

5. In the Proactive Contact Analyst application, what is the default duration for which you get the data on non-monthly Agent Activity reports?

A) since the dialer was installed
B) three months plus the current month
C) six months plus the current month
D) The current month

Solutions: