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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

Question 1

Refer to the exhibit.

This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?

A. Multiprotocol Transmitter Module (MTM)
B. Multiprotocol Label Switching (MPLS) SD-WAN
C. Multiprotocol Ethernet (ME)
D. Multiprotocol TX Module (MTM)

Question 2

The Avaya Experience Portal (AEP) is licensed and offered on a per port basis. Which three statements are true for the AEP? (Choose three.)

A. The Media Resource Control Protocol connection is licensed per port and includes ASR and TTS.
B. The Media Resource Control Protocol connection is licensed per port, and separately for ASR and TTS.
C. In AEP 7.2.x, full ports cannot be bundled with speech.
D. The MRCP connection is free of charge when speech is purchased through Avaya otherwise the customer pays to enable ASR/TTS capabilities.
E. In AEP 7.2.x, full ports may be bundled with speech.

Question 3

A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?

A. Avaya Experience Portal
B. Avaya Control Manager
C. Avaya Intelligent Customer Routing
D. Avaya Proactive Outreach Manager

Question 4

Avaya OneCloud - Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud - Public Delivery? (Choose two.)

A. IX™ Workforce Engagement
B. IX,H Workplace
C. IX™ Orchestration
D. IX™ Contact Center

Question 5

Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)

A. Preview
B. Performance
C. Proficient
D. Predictive
E. Progressive

Solutions: