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Salesforce Certified Slack Consultant Sample Questions:

1. You are enabling your client on best practices for a Slack rollout communication plan.
Which set of components should you highlight to your client?

A) Objective, channel setup recommendations and target audience
B) Target audience, channel setup recommendations and delivery method
C) Objective, channel setup recommendations and delivery method
D) Target audience, objective and delivery method

2. Your client is researching the acquisition of a new company and wants to collaborate on the acquisition in Slack. The acquisition would be a long-term process and would need input from many departments from different workspaces, including finance and legal. Given that the acquisition is still in consideration, this information needs to be kept private.
How would you recommend they collaborate?

A) House all acquisition related channels in a global workspace and make all channels private.
B) Through multi-workspace channels.
C) Through a separate hidden workspace.
D) Use public channels to collaborate on general acquisition issues, and private channels to collaborate on sensitive information.

3. You learn during the project kickoff session that a client recently purchased Enterprise Grid with the hopes of growing their market share by strengthening partnerships with external vendors. The client is also looking to improve company culture by encouraging employees to engage in cross-functional collaboration more often.
You need to help the client draft their vision statement for Slack.
Which vision statement is the most appropriate for your client?

A) Slack will enable us to expedite our sales cycle time by 50%, while supporting our employees with seamless communication power.
B) With Slack we will build deeper connections by using a single global collaboration platform.
C) Slack will be the core communication platform and will scale our business by providing a secure method of communication with external organizations.
D) Slack will help ensure our people and teams have the best collaboration tools by using a leading enterprise software that is intelligent, innovative and flexible.

4. What is the most effective way to project manage a team in Slack?

A) Connect the Jira app to your team channel and ask for weekly updates through the app integration.
B) During the weekly check-in meetings on Zoom, remind teammates to share updates in Slack.
C) Run team sync in channels using automated reminders to save time and keep updates regular and transparent.
D) Send a check-in template to teammates to respond to on a weekly basis.

5. Your client is preparing to launch Slack and wants to know if they should have admins create channels or allow users to create channels once they join.
Which response reflects channel strategy best practices?

A) Allow users to create and customize their own channels so they have a unique user experience.
B) Organic channel creation is authentic and reflects the way work is done.
C) Best practice is for admins to create all project channels for users so there is consistency across departments.
D) Admins create a few standard channels with channel prefixes to establish best practices.

Solutions: